Terms of service
TERMS OF SERVICE
Last updated: 22 August 2026
These Terms of Service apply to your use of the ROARFORM website and to purchases made through it.
By placing an order, you agree to these Terms together with our Returns and Refunds Policy, Shipping Policy and Privacy Policy.
ABOUT ROARFORM
ROARFORM™ is a trading name of Simon Phillips, operating as a sole trader.
Contact email: info@roarform.com
Business correspondence address:
ROARFORM™
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
This is our business correspondence address and is not our returns address.
WEBSITE USE
You may use our website only for lawful purposes.
You must not:
• Attempt to gain unauthorised access to the website or its systems
• Introduce viruses, malicious code or other harmful material
• Use the website fraudulently or interfere with its operation
• Copy or exploit website content without permission
• Misuse discount codes, promotions, customer accounts or payment systems
PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, prices, sizes and availability are accurate.
Colours and appearance may vary slightly because of lighting, photography, production batches and the display settings of your device.
Measurements and size information are intended as a guide. Minor manufacturing tolerances may occur.
We may update product information or correct genuine errors when necessary. This does not affect contracts that have already been validly formed, except where you agree to a change or where the law permits it.
ORDERS AND CONTRACT FORMATION
When you place an order, you are making an offer to purchase the selected products.
An automated order confirmation acknowledges that we have received your order but does not necessarily mean that we have accepted it.
A contract is formed when we confirm dispatch or otherwise expressly confirm that the order has been accepted.
We may refuse or cancel an order before acceptance where:
• An item is unavailable
• The price or product information contains an obvious error
• Payment cannot be authorised
• We reasonably suspect fraud, misuse or unlawful activity
• Delivery cannot be made to the supplied address
• The order breaches these Terms or a promotion’s conditions
If payment has already been taken for an order we cannot accept, we will refund it.
PRICES AND PAYMENT
Prices are displayed in pounds sterling.
ROARFORM is not VAT registered, and VAT is not charged separately.
Delivery charges and any other applicable costs will be displayed before you complete checkout.
Payment is processed securely through Shopify and the payment options made available at checkout. These may include card payments, PayPal, Klarna and Apple Pay where enabled.
ROARFORM does not directly receive or store complete payment-card details.
AVAILABILITY
All products are subject to availability.
Placing an item in your basket does not reserve it. If stock becomes unavailable after you place an order, we will contact you and offer an appropriate alternative where available or provide a refund.
DELIVERY
We currently deliver within the United Kingdom only.
Processing times, delivery estimates, charges and information about delayed or missing parcels are set out in our Shipping Policy.
You are responsible for supplying complete and accurate delivery information.
CANCELLATIONS, RETURNS AND REFUNDS
Your cancellation and return rights are explained in our Returns and Refunds Policy.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable UK consumer law.
FAULTY GOODS
We are legally required to supply goods that are as described, of satisfactory quality and fit for purpose.
If a product is faulty, damaged or incorrect, contact info@roarform.com with your order number and details of the issue.
PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes may be subject to additional conditions, including:
• Start and end dates
• Product exclusions
• Minimum spend requirements
• Limits on use
• Customer eligibility requirements
Unless expressly stated otherwise:
• Only one discount code may be used per order
• Codes cannot be exchanged for cash
• Codes cannot be applied retrospectively
• Codes may not be copied, sold or used fraudulently
• Delivery charges are not included when calculating a percentage discount
We may withdraw or refuse a promotional discount where it has expired, is used outside its stated terms or is reasonably suspected of misuse. This will not affect orders already accepted using the promotion correctly.
Gift or prize codes are subject to the conditions supplied with them, including their value, expiry date and any restriction on transfer or combination with other offers.
CUSTOMER ACCOUNTS
If you create an account, you are responsible for keeping your login details confidential and for activities carried out through your account.
Contact us promptly if you believe your account has been accessed without permission.
AGE REQUIREMENTS
Our products are general clothing products and are not restricted to adults.
If you are under 18, you should use the website and make purchases only with the permission and involvement of a parent or legal guardian.
INTELLECTUAL PROPERTY
The ROARFORM name, ROARFORM™ branding, eye logo, product artwork, photographs, written content, graphics and website materials are owned by or licensed to ROARFORM.
You may not reproduce, distribute, modify, sell or commercially exploit this material without prior written permission.
CUSTOMER CONTENT AND REVIEWS
If you submit a review, photograph, comment or other content, you confirm that:
• It is truthful and based on your genuine experience
• You have the right to submit it
• It does not infringe another person’s rights
• It is not unlawful, abusive, discriminatory or misleading
We may moderate or remove content that breaches these requirements.
We will ask for appropriate permission before using identifiable customer photographs for separate promotional purposes, unless you have already clearly granted that permission.
LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Any other liability that cannot legally be excluded
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable, losses caused by information or actions outside our reasonable control, or business losses suffered by someone purchasing principally for commercial purposes, except where liability cannot legally be excluded.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control.
Where such an event affects your order, we will take reasonable steps to minimise the delay and keep you informed. Your statutory cancellation and refund rights remain unaffected.
FRAUD AND CHARGEBACKS
We may retain and provide relevant order records, payment information, correspondence, tracking details and delivery confirmation to payment providers where reasonably necessary to investigate suspected fraud, payment disputes or chargebacks.
This will be done in accordance with our Privacy Policy and applicable data-protection law.
CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our business, website or legal obligations.
Changes apply to future use of the website and future orders. The version in force when an order is accepted will normally govern that order.
SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
GOVERNING LAW
These Terms and any purchase made through our website are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory protections available to you and may bring proceedings in your local courts where applicable.
CONTACT
For questions, complaints or customer-service enquiries, contact:
Email: info@roarform.com