Shipping policy
SHIPPING POLICY
Last updated: 22 August 2026
ROARFORM currently delivers to addresses within the United Kingdom only.
ORDER PROCESSING
Orders are normally processed within 1–3 business days.
Business days are Monday to Friday, excluding UK bank holidays.
Processing times may be longer during busy periods, product launches, promotional events or circumstances outside our reasonable control. If a significant delay affects your order, we will contact you using the details provided at checkout.
DELIVERY OPTIONS
Estimated delivery times after dispatch are:
• UK Standard Delivery: 2–5 business days
• UK Express Delivery, where available: 1–2 business days
Delivery times are estimates unless we have expressly agreed a specific guaranteed delivery date with you.
The available services, prices and estimated delivery times will be shown at checkout.
FREE DELIVERY
Free standard UK delivery is available on qualifying orders over £50, subject to any conditions displayed on our website or at checkout.
TRACKING
Where tracking is available, you will receive dispatch confirmation containing the relevant tracking information.
Tracking information can sometimes take time to update after a parcel has been collected by the courier.
DELIVERY RESPONSIBILITY
ROARFORM remains responsible for your order until it is delivered to you, or to another person identified by you to receive it.
Courier delays may sometimes occur outside our direct control, but we will assist with tracking enquiries and take reasonable steps to resolve delivery problems.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact info@roarform.com immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
We are not responsible for delays caused by incomplete or incorrect address information supplied by the customer. Where a parcel is returned to us because of incorrect address information, additional delivery charges may apply before it can be resent.
DELAYED OR MISSING PARCELS
If your order has not arrived within the estimated delivery period, please:
• Check the tracking information
• Check whether the courier has left the parcel in a safe place
• Check with other members of your household or immediate neighbours
• Contact us at info@roarform.com
We will liaise with the courier and investigate the delivery.
A courier investigation does not remove your statutory rights. If a parcel is confirmed, or reasonably considered, to be lost, we will provide an appropriate remedy, which may include a replacement or refund.
If we cannot deliver within an agreed deadline, or within the additional period permitted under applicable consumer law, you may be entitled to cancel the order and receive a refund.
ORDERS RETURNED TO SENDER
If an order is returned to us because delivery was refused, the address was incorrect or the parcel was not collected, we will contact you.
If you request redelivery, an additional delivery charge may apply. If the order is cancelled, reasonable direct costs may be deducted only where legally permitted. This does not affect your rights where the delivery failure was caused by ROARFORM or the courier.
CONTACT
For delivery enquiries, email info@roarform.com and include your order number.
ROARFORM™ is a trading name of Simon Phillips, operating as a sole trader.
Business correspondence address:
ROARFORM™
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
This is our business correspondence address and is not our returns address.