Refund policy
RETURNS AND REFUNDS POLICY
Last updated: 22 August 2026
We want you to love your ROARFORM™ gear. If something is not right, we are here to help.
YOUR RIGHT TO CANCEL
If you purchase an item through our website, you normally have 14 days from the day you receive your order to tell us that you wish to cancel and return it. You do not need to provide a reason.
After notifying us, you have a further 14 days to return the item.
To notify us of a cancellation or request a return, email info@roarform.com and include:
• Your name
• Your order number
• The item or items being returned
• Whether you are cancelling the whole order or returning part of it
We will provide return instructions and the correct return address. Please do not send returns to our business correspondence address.
CONDITION OF RETURNED ITEMS
You may inspect and try on an item in the same way that you reasonably would in a shop.
Returned items should, wherever possible, be:
• Unworn other than for trying on
• Unwashed
• Free from marks, odours, damage and alterations
• Returned with their original tags and packaging
We may reduce a refund where an item’s value has been diminished by handling beyond what was reasonably necessary to inspect it. This may include items showing signs of extended wear, washing, damage, staining, strong odours or alteration.
Please package returned items securely and retain proof of postage.
RETURN POSTAGE
If you are returning an item because you have changed your mind, ordered the wrong size or no longer want it, you are responsible for the return postage cost.
If an item is faulty, damaged on arrival or not the item you ordered, ROARFORM will cover reasonable return postage costs where a return is required. Please contact us before sending it back.
ROARFORM is not responsible for change-of-mind returns that are lost or damaged before reaching us, so we recommend using a tracked service and retaining proof of postage.
REFUNDS
Approved refunds will be made to the original payment method.
We aim to process refunds within 5–10 business days of receiving the returned item. In all cases, a refund will be issued no later than 14 days after we receive the item back or, where applicable, after you provide satisfactory evidence that it has been returned.
Your bank or payment provider may require additional time to display the refund.
If you cancel and return your entire order, we will also refund the cost of our least expensive standard delivery option. If you selected a more expensive or express delivery service, the additional delivery cost is not refundable.
If you return only part of an order, the original delivery cost will not normally be refunded.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different size or style, please return the original item in accordance with this policy and place a new order through our website.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, faulty or incorrect, please contact info@roarform.com as soon as possible, preferably within seven days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
We will review the matter and provide an appropriate remedy, which may include a replacement, repair or refund.
The request to contact us within seven days does not limit your statutory rights. Goods must be as described, of satisfactory quality and fit for purpose, and your rights under the Consumer Rights Act 2015 remain unaffected.
ITEMS THAT CANNOT NORMALLY BE RETURNED
We cannot normally accept:
• Items that have been personalised or made to a customer’s individual specification
• Sealed items that are not suitable for return for genuine health or hygiene reasons once unsealed, where the applicable legal exemption applies
• Items damaged through misuse, neglect or normal wear and tear
Selecting from ROARFORM’s standard product designs, sizes or logo options does not necessarily make an item personalised.
CANCELLATION FORM
You may use the wording below to cancel an order, although you are not required to use this exact format:
To: ROARFORM
Email: info@roarform.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order number:
Goods ordered:
Date received:
Customer name:
Customer address:
Date:
CONTACT
Email: info@roarform.com
Business correspondence address:
ROARFORM™
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
This is our business correspondence address and is not our returns address. Return instructions and the correct return address will be supplied after you contact us.
ROARFORM™ is a trading name of Simon Phillips, operating as a sole trader.
Nothing in this policy affects your statutory rights under UK consumer law.