Policies

🛡 ROARFORM Policies

Welcome to ROARFORM™.
We aim to provide a smooth, transparent and reliable shopping experience, protecting both our customers and our business.
Please read the following policies carefully before making a purchase.

1. Returns & Refunds Policy

We want you to love your ROARFORM gear. If something isn’t right, we’re here to help.

Eligibility

Returns must be requested within 14 days of receiving your order.
Items must be unworn, unwashed, and returned in their original packaging with all tags attached.
We do not accept returns for items that show signs of wear, have been altered, or are returned outside the 14-day window.

How to Start a Return

Return Shipping Costs

Customers are responsible for the cost of returning items unless the item is faulty, damaged, or supplied incorrectly. We recommend using a tracked service, as ROARFORM cannot be held responsible for returns lost in transit.
Email us at info@roarform.com with your order number and reason for return.
All returns must be authorised before sending anything back. Unauthorised returns may not be accepted.
Once approved, we’ll provide you with return instructions.

Refunds

Refunds will be processed to your original payment method within 5–10 business days of receiving and inspecting the returned item.
Original shipping costs are non-refundable.
If your return does not meet the above conditions, it may be rejected or refunded as store credit.

Exchanges

We do not offer direct exchanges.
If you need a different size or style, please follow the return process above and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with clear photos.
We’ll resolve the issue as quickly as possible.
Return addresses may differ from our registered office address and will be provided once your return is approved.
This policy does not affect your statutory rights under UK consumer law.

2. Shipping Policy

We aim to process and ship all orders promptly.

Processing Times

Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or UK bank holidays will be processed on the next business day.
You’ll receive a confirmation email with tracking details once your order has been dispatched.

Delivery Times

UK Standard Delivery: 2–5 business days after dispatch
UK Express Delivery: 1–2 business days after dispatch
International shipping times vary depending on destination.

Tracking & Responsibility

All orders include a tracking number.
Once dispatched, you will receive tracking information to monitor your delivery. If your parcel is delayed or appears lost, please contact us and we will work with the courier to resolve the issue.
Please ensure your delivery address is correct at checkout — we cannot reroute parcels after dispatch.

Lost or Delayed Parcels

If your order is delayed or appears lost, contact us and we’ll liaise with the courier.
Refunds cannot be issued until the courier confirms the parcel as lost.
Free UK delivery on orders over £50.

3. Terms of Service

By placing an order with ROARFORM™, you agree to the following:

You have read and agreed to our Returns and Shipping Policies.
All details provided at checkout are accurate and complete.
We reserve the right to refuse or cancel any order suspected of fraud.
In the event of a chargeback, we will provide courier tracking, delivery confirmation, and communication records to the payment provider.
Any misuse of discount codes, promotions or chargeback claims will be investigated.
All purchases are governed by UK law. These terms may be updated at any time without prior notice.

4. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

We only collect and use your data to process orders, send shipping updates and manage your account.
Cookies may be used to improve your browsing experience.
We will never sell your information to third parties.
Payment details are processed securely through trusted payment providers.
You have the right to access, update or delete your personal information at any time.
For privacy enquiries, contact us at info@roarform.com.